Welcome to From Scratch Enterprises LLC ("we," "us," or "our"). These Terms of Use ("Terms") govern your use of our website, products, and services, including but not limited to courses, mentorship sessions, and other offerings sold through our platform and processed via third-party payment platforms such as Stripe and Gumroad.

By accessing or using our products or services, you agree to comply with these Terms. If you do not agree with these Terms, you may not use our website, products, or services.

1. Eligibility

You must be at least 18 years old to purchase and use our products or services. By using our website, you represent that you meet this age requirement.

2. Collection of Information

We will only collect your email address for the purposes of communication related to our products or services. We will not collect any other personally identifiable information without your consent. By providing your email address, you consent to our collection and use of it in accordance with our Privacy Policy.

3. Payment Terms

All payments for our products and services are securely processed through either Stripe or Gumroad, depending on the platform used at checkout. By purchasing from us, you agree to the payment terms and conditions of the platform used (Stripe or Gumroad). Any additional fees or charges applied by these platforms are your responsibility.

Refunds will be processed through the same platform used for your purchase. The timeline and method of refund will be determined by Stripe or Gumroad, depending on their respective policies.

4. Cancellation and Rescheduling Policy

For one-on-one paid sessions, we require at least 24 hours' notice by email to receive a full refund. For subscription-based products or bulk session packs, a minimum of 24 hours’ notice is also required to prevent the session from counting toward your monthly or package session total. Cancellations or rescheduling requests made with less than 24 hours’ notice will be treated as cancellations: they will not be refunded and will count against your session balance, except in the case of an emergency.

We understand that unexpected events, such as illness, family emergencies, or technical issues, may sometimes prevent you from attending a session. If you experience an emergency, please let us know as soon as possible, and we will do our best to reschedule your session without penalty. While we trust our clients to use this option in good faith, we reserve the right to adjust or limit rescheduling accommodations on a case-by-case basis if we notice frequent use of this exception.

5. Refund Policy

We offer a 14-day money-back guarantee for digital products. For services (such as mentorship), you may request a refund for sessions within the last month of service. If you purchased a course + mentorship bundle, a full refund may be issued within 14 days if the mentorship session has not yet been used. If the session has been used, a prorated refund may be issued for the course portion only. To request a refund, email us within the specified refund period.

6. Intellectual Property

All content, including but not limited to our courses, written materials, and tutorials, is owned by From Scratch Enterprises LLC and is protected by copyright laws. You are granted a limited, non-exclusive, non-transferable license to use the course for personal, non-commercial purposes. You may not reproduce, distribute, or resell our content without written permission.

If you believe that any content on our website or course materials infringes upon your copyright, please email us with details of the alleged infringement, and we will promptly address the issue in accordance with the Digital Millennium Copyright Act (DMCA) or other applicable laws.

7. License to Use Course

When you purchase a course, you receive a license to use it for personal, educational purposes only. This license is non-transferable, and you are not allowed to share or distribute the course materials without explicit permission from us.

8. Disclaimer for Educational Content

Our courses are designed for educational purposes only. We do not guarantee any specific outcomes or results from taking our courses, as success depends on how the content is applied by each user.

9. Termination of Use

We reserve the right to terminate your access to our products or services at any time if you violate these Terms.

10. Limitation of Liability

To the maximum extent permitted by law, From Scratch Enterprises LLC will not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services. This includes, but is not limited to, loss of data, interruptions, or technical issues beyond our control.

You agree to indemnify, defend, and hold harmless From Scratch Enterprises LLC, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorney fees) arising out of or in any way connected to your use of our website, products, or services, or any violation of these Terms by you.

11. No Warranties

Our courses and services are provided "as-is" without any warranties, either express or implied. We make no guarantees regarding the performance or suitability of our courses for any specific purpose.

12. User Responsibilities

You are responsible for ensuring that your computer, internet connection, and any other technical resources are adequate to use our products and services. We are not liable for any issues arising from insufficient technical resources. We strive to make our courses and services accessible to everyone, but users are responsible for ensuring their personal resources (e.g., assistive technologies) are compatible with our offerings.

13. Changes to Course Content

We reserve the right to modify or discontinue any part of our courses or services at any time without prior notice. We will make reasonable efforts to notify users of any substantial changes to our course content.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

Any legal disputes, claims, or controversies arising out of or relating to these Terms, including the breach, termination, enforcement, interpretation, or validity thereof, or the use of our products or services, shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be held in New York, and the decision of the arbitrator shall be final and binding. By agreeing to these Terms, you waive any right to a trial by jury or to participate in a class action.

If you are accessing our website from outside of the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Force Majeure

From Scratch Enterprises LLC shall not be liable for any failure or delay in performing its obligations where such failure or delay results from any cause beyond reasonable control, including but not limited to acts of God, war, government restrictions, or failures of technology or communication systems.

17. Third-Party Tools

We may utilize third-party services to help deliver or support our products and services, including but not limited to payment processors, email marketing services, and analytics providers. By using our products or services, you agree to be bound by the terms of service and privacy policies of any third-party services we use.

18. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.

19. Contact Us

If you have any questions about these Terms, please contact us.